Advantate is a joint venture between Fairfax Digital and Melbourne IT providing small and medium sized businesses simple and cost-effective access to search engine marketing services on the internet.
"When we started Advantate we wanted to make sure that we kept our IT support costs down without compromising on quality of service.
We decided outsourcing was the best model to minimise cost and reduce reliance on a single individual.
Rock IT won the contract and has since provided exceptional service, quick and personalised customer support all at a cost substantially lower than an internal resource."
George TsitsisGeneral Manager
IQ People are a leading Melbourne-based recruitment agency specialising within the HR Services Sector & at Executive Management level throughout a diverse range of industries.
"As a small to medium enterprise our needs were varied and changeable we found the responsiveness and care taken by Rock IT to be second to none.
The Rock IT team has built a sound and reliable relationship built on trust and service delivery.
We have grown from $3m in our first year of trading to a $10m business with 14 staff the initial infrastructure was built by Rock IT to support the growth and has continued to develop with minimal interruption to the day to day running of the business, we have found this to truly assist in supporting our growth.
The team at Rock IT has demonstrated a real add value to our business, through excellent communication, quality service and a real care for our business.
Rock IT is a dedicated team of individuals who deliver what they say they will deliver."
Mandy Eades
Director
Ennesty Energy is an Electrical Contracting Company specialising in the Construction and Maintenance of all electrical systems with a special emphasis on Medium and High Voltage Installations.
"Ennesty Energy has been utilising the services of RockIT since 2005. We required a new IT partner when confidence in our existing partner had fallen too low & we felt we had out grown the level of service we were receiving.
Nik, Lucas and the team were referred to us by another within the IT Industry. Major factors for the switch to this company were their professional manner and the confidence gained whilst being consulted by the staff of Rock IT. Rock IT were able to talk to us and inform us in a language we understood. Solutions to our existing IT-based problems were offered in a suite of ideas, with the benefits and disadvantages of each solution explained in a manner allowing for the best decision to be easily identified.
From the initial consultation with Rock IT, we have felt that Rock IT has held Ennesty Energy’s best interests at heart. Rock IT have always been accommodating in delivering excellent service and as our IT infrastructure has grown, so too has Rock IT’s level of service. Rock IT continue to give innovative ideas regarding how to best keep our systems operating at maximum performance. I would recommend Rock IT as a partner to service the IT Requirements of both small and large business as they have definitely delivered the service we have come to expect."
Nigel Turner
Managing Director
"We are a small niche market recruitment company and like many small businesses experience a growing reliance on technology. After a number of disasters with other companies we had the good fortune to encounter RockIT in 2005.
Since then, Nik, Lucas and their staff have provided top level support with all aspects of our technology needs. They provide professional, courteous and responsive advice at every level, whether it is buying new hardware, setting up a new network or solving day to day issues with the mysteries of computers. Most importantly they do this with patience and good humour at all times."
Susan Rogan
Susan Rogan Family Care
Notebooks R Us are a leading computer retailer operating out of Melbourne.
"We had severe virus problems, poor network security and our IT support people would take weeks to return our calls.
Since 2004, Rock IT has implemented solutions which not only met our needs, but has reduced our IT expenditure drastically. Our staff can contact Rock IT directly - no need for helpdesk tickets - and the support we receive is first-rate."
Gerard O'Neill
Director
Harrick Lawyers are a Melbourne-based law firm offering business focused legal services to small and medium sized companies.
"Rock IT have provided support for our company in the exact manner they promised – efficiently with understandable explanations and without any hidden costs. Rock IT are a delight to deal with."
Mark Harrick
Harricks Lawyers
