Getting a grip on your IT spend
Nik Devidas: Director, Rock IT
My Business e-news
Nik Devidas, from Rock IT in Melbourne says “The glaring problem with casual IT arrangements is that you are only getting reactive support – your system has to stop working before you can get the problem fixed. This costs you money whilst your staff are idle waiting for help to arrive.”
The alternative is a fixed-cost support agreement. Rock IT’s support agreements include unlimited hours of monthly support and proactive services such as monitoring and maintenance. “The aim is to ensure that for one monthly fee a small business can be confident about their IT spend. It also puts the onus on the support company to ensure that their customer’s network is up."
Why Outsource?
Have your very own IT helpdesk for a fraction of the cost
Why outsource? For a start, we think these three benefits are compelling:
01.Reduce your costs
02.Increase your Return on Investment (ROI)
03.Take the pain out of budget forecasting
And here's a few more reasons to consider:
Reduces costs: The direct and indirect cost of an internal, dedicated internal resource management infrastructure is generally 25-30% higher than Outsourcing.
Increased ROI: You receive literally a million dollars worth of technical expertise for less than the cost of one employee.
Improved staff morale: When issues are dealt with quickly, efficiently and with a level of consistent, unbiased service, your staff have a much more pleasurable experience than if they have to wait for hours or even days to have assistance.
Training: Staff training requirements often aren’t noticed or addressed. Rock IT spend thousands of dollars a year on specialised training to ensure our Engineers skills are up to date.
Enables fixed budgetary forecasting: The annual cost of supporting IT infrastructure can be accurately calculated and provided on a fixed price.
Reduces direct cost of assets: Less internal equipment required – specific laptops, desktops, mobile phones etc. are not required.
Increases Operational Visibility: Companies need to keep accurate costing records in relation to User vs. Network issues. With outsourcing, this is no longer the responsibility of your company.
